When happens after placing my order?
You will receive an order confirmation to your provided email address. Please check your junk mail if you have trouble finding it in inbox.
All orders will be dispatched from our warehouse within 1-3 business days. In peak periods please allow for up to 5 business days for dispatch.
What happens if I entered the wrong address?
If you see any mistakes in the address you submitted, please send us an email immediately with a title 'URGENT' so we can correct it before being shipped out. If a package fails to deliver due to 'insufficient address' unfortunately we cannot offer any compensation for that matter.
How do I track my order?
You will receive a shipping confirmation e-mail and tracking number once your products are shipped - Tracking can take between 2 – 4 days to update, so please be patient.
When will I receive my order?
Here are our current average delivery time to the following countries.
|
Countries |
Shipping Method |
Shipping Time (Est) |
|
United States |
Standard |
8-14 Working Days |
|
United Kingdom |
Standard |
8-14 Working Days |
|
Australia |
Standard |
8-14 Working Days |
|
Canada |
Standard |
8-14 Working Days |
|
Rest Of The World |
Standard |
10-20 Working Days |
Please be aware that these timeframes are estimates and may vary due to factors beyond our control, such as:
Delays during peak seasons: Delivery times may be longer during holidays or periods of high volume.
Customs clearance: Packages might experience delays due to customs processing procedures.
Remote areas: Deliveries to remote locations could take extra time.
We will keep you informed about the status of your order and provide a tracking number once your package is shipped.
Multiple Packages For sizable orders with several items, each product may be dispatched from a different international warehouse depending on stock availability and the fastest delivery option. This enables us to deliver your items more quickly, even if they come from various warehouses.
Where will my package ship from?
We are a small business, however we work with a logistic partner around the world to be able to ship to multiple countries at an affordable rate. This allows us to provide our customers with a great price point.
Lost or stolen orders
Explore Pro accepts no responsibility for lost or stolen items that have been confirmed as successfully delivered by the courier. The company does not reimburse or replace orders that have been confirmed as delivered by the courier and are reported lost or stolen.
Have more questions?
If you have any questions unanswered, please email us at contact@exploreproshop.com
